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An Assessment of the Factors Influencing High Employee Turnover in the Zambia Police Service: A Case Study of Zambia Police Service Headquarters

Received: 6 May 2023    Accepted: 1 June 2023    Published: 20 June 2023
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Abstract

Today's workers are unique. The good, experienced, and skilled people are not the ones who lack good opportunities. if they are unsatisfied with their existing employers or their jobs as a result of a lack of prospects for promotion, low pay, and other circumstances. They move on to the following. As a result, businesses lose the resources they invested in to rivals, lose corporate memory, and current employees' morale also suffers. Employers must consequently do a great job of inspiring their staff, especially the talented and seasoned ones. The study on factors influencing high employee turnover in the Zambia Police Service using the Expectancy theory and Herzberg Two Factor Theory is essential. The study was conducted at Zambia Police Service Headquarters in Lusaka. A questionnaire was utilized to gather the necessary data for the study, which used a mixed method research design. The gathered data was coded, quantified, and subjected to both quantitative and qualitative analysis. Utilizing the statistical package for social sciences (SPSS), quantitative data was examined. The study's principal conclusions were that; employees were motivated by Job security, followed by a good and competitive salary, career advancement, training and career development and recognition and performance appraisal system which are good. The study recommended that the Police High Command must give proper remuneration to the officers in order to retain them for a long period of time; the officers are feeling over burden towards the workload. Thus, the Zambia Police Service should focus on their smooth workload to reduce the stress on the officers, the relationship between senior officers and junior officers should improve.

Published in Journal of Human Resource Management (Volume 11, Issue 2)
DOI 10.11648/j.jhrm.20231102.14
Page(s) 66-69
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Employee Turnover, Retention, Factors, Strategies, Zambia Police Service

References
[1] Magalla, G. W. (2011). Factors leading to voluntary labour turnover in Tanzania’s Local Government Authorities (LGAS). The case study of Mkuranga District Council. A dissertation for award of MPA (HRM) degree at Mzumbe University, Dar-es-Salaam Business School. Dar Es Salaam, Tanzania.
[2] Ubagu, MM. and Gbuushi, AJ. (2020). Perceived Effect of Motivation on the Job Performance of Library Personnel of Universities in Benue State, Nigeria. Unpublished thesis. Federal University of Agriculture, Makurdi.
[3] Kanganja, K. (2018). Zambia Police Service: Zambia Police Annual Report. Ridgway, Lusaka: Research and Planning Unit.
[4] Chebet, K. M. and Njoroge, J. (2019). Influence of Employee Retention Practices on Employee Performance in Disciplined Services. International Journal of Current Aspects, Volume 3, Issue III, PP 83-95. Available on www.ijcab.org
[5] Morrel, K. M, John, L. C, and Adrian, J. W. (2004). Organizational Change and Employee Turnover. Loughborough, UK: Loughborough University.
[6] Hedwiga, A. (2011). Causes of employee turnover in Micro Finance Institutions in Tanzania: The case of Presidential Trust Fund. Dar es Salaam: The Open University of Tanzania.
[7] CIPD (2014). Employee turnover and retention 2014 Chartered Institute of Personnel and Development; London; Retrieved from: http://www.cipdco.uk/hrresources/factshees/employee turnover-retention.aspx
[8] Price, J. (1977). The study of turnover, IA: Iowa State University Press.
[9] Lynch, T. and Tuckey, M. (2004). Understanding Voluntary Turnover to examine resignations in Australian Police organizations, Payneham, Australia.
[10] Shukla, S. and Sinha, S. (2013). Employees’ turnover in the banking sector: Empirical evidence. Journal of Humanities and Social Science 11 (5): 57-61.
[11] Mkhize, L. V. B. Factors Influence Employee Turnover Rates in An Insurance Call Centre Environment. Masters Dissertation, University of Kwa Zulu-Natal.
[12] Tziner, A, and Birati, A. (1996). Assessing employee turnover costs: A revised approach. Human Resource Management Review, 6 (2), 113-122. http://doi.org/10.1016/S1053-4822(96)90015-7
[13] Frey, R, Bayon, T, and Totzek, D. (2013). How customer satisfaction affects employee satisfaction and retention in a professional services context. Journal of Service Research, 16 (4), 503-517. Doi: 10.1177/1094670513490236.
[14] Herzberg, F. (1968). The motivation to work – Wiley – New York.
[15] Glenn, D. (1992) Sampling the Evidence of Extension Program Impact. Program Evaluation and Organizational Development. IFAS, University of Florida.
[16] Maslow, A. H, (1954). Motivation and personality. New York: Harper and Row.
Cite This Article
  • APA Style

    Chaste Nsama, Michael Lumai. (2023). An Assessment of the Factors Influencing High Employee Turnover in the Zambia Police Service: A Case Study of Zambia Police Service Headquarters. Journal of Human Resource Management, 11(2), 66-69. https://doi.org/10.11648/j.jhrm.20231102.14

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    ACS Style

    Chaste Nsama; Michael Lumai. An Assessment of the Factors Influencing High Employee Turnover in the Zambia Police Service: A Case Study of Zambia Police Service Headquarters. J. Hum. Resour. Manag. 2023, 11(2), 66-69. doi: 10.11648/j.jhrm.20231102.14

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    AMA Style

    Chaste Nsama, Michael Lumai. An Assessment of the Factors Influencing High Employee Turnover in the Zambia Police Service: A Case Study of Zambia Police Service Headquarters. J Hum Resour Manag. 2023;11(2):66-69. doi: 10.11648/j.jhrm.20231102.14

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  • @article{10.11648/j.jhrm.20231102.14,
      author = {Chaste Nsama and Michael Lumai},
      title = {An Assessment of the Factors Influencing High Employee Turnover in the Zambia Police Service: A Case Study of Zambia Police Service Headquarters},
      journal = {Journal of Human Resource Management},
      volume = {11},
      number = {2},
      pages = {66-69},
      doi = {10.11648/j.jhrm.20231102.14},
      url = {https://doi.org/10.11648/j.jhrm.20231102.14},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.20231102.14},
      abstract = {Today's workers are unique. The good, experienced, and skilled people are not the ones who lack good opportunities. if they are unsatisfied with their existing employers or their jobs as a result of a lack of prospects for promotion, low pay, and other circumstances. They move on to the following. As a result, businesses lose the resources they invested in to rivals, lose corporate memory, and current employees' morale also suffers. Employers must consequently do a great job of inspiring their staff, especially the talented and seasoned ones. The study on factors influencing high employee turnover in the Zambia Police Service using the Expectancy theory and Herzberg Two Factor Theory is essential. The study was conducted at Zambia Police Service Headquarters in Lusaka. A questionnaire was utilized to gather the necessary data for the study, which used a mixed method research design. The gathered data was coded, quantified, and subjected to both quantitative and qualitative analysis. Utilizing the statistical package for social sciences (SPSS), quantitative data was examined. The study's principal conclusions were that; employees were motivated by Job security, followed by a good and competitive salary, career advancement, training and career development and recognition and performance appraisal system which are good. The study recommended that the Police High Command must give proper remuneration to the officers in order to retain them for a long period of time; the officers are feeling over burden towards the workload. Thus, the Zambia Police Service should focus on their smooth workload to reduce the stress on the officers, the relationship between senior officers and junior officers should improve.},
     year = {2023}
    }
    

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Author Information
  • Graduate School of Business, University of Zambia, Lusaka, Zambia

  • Graduate School of Business, University of Zambia, Lusaka, Zambia

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