International Journal of Hospitality & Tourism Management

Special Issue

Digital Tourists

  • Submission Deadline: Dec. 20, 2019
  • Status: Submission Closed
  • Lead Guest Editor: Dayana Duffus Miranda
About This Special Issue
Currently, tourist Destinations face a series of changes in the forms of production and consumption, fostered by a competitive environment. It requires significant efforts from all the agents involved in the definition of their marketing strategies. One of the changes with the greatest impact is the development of the Internet. This is constant and is not only measured by an increase in population penetration that shows the medium as a massive market phenomenon, but is characterized by other elements such as: higher frequency of Internet connection, greater participation of mobile devices, decisive role in consumer decision-making, active role of consumers in communication. This Special Issue mainly is focus on describe the individual behavior of the digital tourist, CRMs adjusted to the new characteristics of demand and supply in the ICT context, impact of business models with implications IoT in the customer satisfaction.

Aims and Scope:

  1. Digital
  2. Tourists
  3. Behavior
  4. CRM
  5. Business models
  6. Marketing online
Lead Guest Editor
  • Dayana Duffus Miranda

    Central University "Marta Abreu" of Las Villas, Santa Clara, Cuba

Guest Editors
  • Miriam Petracca

    Department of Law, Giustino Fortunato University, Benevento, Italy

  • Briley Donnel

    University of Sydney, Sydney, Austria

  • Teodoro Luque Martínez

    Granada University, Granada, Spain