Investing of Chatbots to Enhance the Library Services

Amr Hassan Fatouh; Ahmed Ammar Hamam

doi:doi:10.11648/j.ajist.20240801.12

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Investing of Chatbots to Enhance the Library Services

Amr Hassan Fatouh^*

, Ahmed Ammar Hamam

Published in American Journal of Information Science and Technology (Volume 8, Issue 1)

Received: 15 March 2024 Accepted: 8 April 2024 Published: 24 May 2024

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Abstract

Artificial Intelligence (AI) has become an indispensable tool in our daily lives and is a concept that refers to complex tasks that usually require significant human effort. Chatbots stand out as one of the primary applications of artificial intelligence, aiming to foster an interactive dialogue environment between humans and machines to address inquiries through textual or voice interfaces that simulate human cognition. Libraries can serve as an ideal environment for implementing this technology, where it can deliver advanced information services and streamline repetitive routine tasks typically performed by library staff. The paper discusses the applications of chatbots in automating library services, including reference services, user recommendations, information retrieval, data analysis, and other related processes, and their mechanism of action in processing natural language queries and responding to them accurately. Through a web survey, the study identified eighteen chatbot models that could be implemented in libraries. This survey provided details about these bots, including their type (free or commercial), ownership, release date, operating platforms, and key features. This allows libraries to choose from them. Integrating chatbots into libraries will open new horizons for enhancing their services and improving the user experience. Despite the benefits offered by these chatbots, they face several challenges and concerns regarding their usage, notably data privacy and security, and bias in retrieval. It is expected that in the future, these chatbots will become a fundamental component of providing library services.

Published in	American Journal of Information Science and Technology (Volume 8, Issue 1)
DOI	10.11648/j.ajist.20240801.12
Page(s)	15-21
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Chatbots, Library Services, Artificial Intelligence, User Experience

References

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[6]	Senthilkumar, M. and C. L. Chowdhary, An AI-based chatbot using deep learning, in Intelligent Systems. 2019, Apple Academic Press. p. 231-242.
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[9]	Hassan, Y. A., Employing Artificial Intelligence Techniques in Reference Services in Libraries and Information Centers: A Planning Study for Designing Chatbot Software. Arab International Journal of Information Technology and Data, 2022. 2(1): p. 153-180.
[10]	Fatouh, A. H., Using Smart Chatbots in Scientific Research. Egyptian Journal of and Sciences, 2023. 11(1): p. 339-423.
[11]	Barakat, A. R. and E. J. El-Hafi, Investment in chatbots to provide information services in Algerian university libraries: An applied study at the Central Library of Oran1 University. Bibliophilia Journal for Library and Information Studies, 2019. 1(3): p. 142-166.
[12]	Mansour, M. S. M., Chatbots Technology and Its Applications in Assiut University Libraries: A Planning Study. Egyptian Journal of Information Science, 2022. 9(1): p. 275-326.
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APA Style

Fatouh, A. H., Hamam, A. A. (2024). Investing of Chatbots to Enhance the Library Services. American Journal of Information Science and Technology, 8(1), 15-21. https://doi.org/10.11648/j.ajist.20240801.12

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ACS Style

Fatouh, A. H.; Hamam, A. A. Investing of Chatbots to Enhance the Library Services. Am. J. Inf. Sci. Technol. 2024, 8(1), 15-21. doi: 10.11648/j.ajist.20240801.12

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AMA Style

Fatouh AH, Hamam AA. Investing of Chatbots to Enhance the Library Services. Am J Inf Sci Technol. 2024;8(1):15-21. doi: 10.11648/j.ajist.20240801.12

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@article{10.11648/j.ajist.20240801.12,
  author = {Amr Hassan Fatouh and Ahmed Ammar Hamam},
  title = {Investing of Chatbots to Enhance the Library Services
},
  journal = {American Journal of Information Science and Technology},
  volume = {8},
  number = {1},
  pages = {15-21},
  doi = {10.11648/j.ajist.20240801.12},
  url = {https://doi.org/10.11648/j.ajist.20240801.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajist.20240801.12},
  abstract = {Artificial Intelligence (AI) has become an indispensable tool in our daily lives and is a concept that refers to complex tasks that usually require significant human effort. Chatbots stand out as one of the primary applications of artificial intelligence, aiming to foster an interactive dialogue environment between humans and machines to address inquiries through textual or voice interfaces that simulate human cognition. Libraries can serve as an ideal environment for implementing this technology, where it can deliver advanced information services and streamline repetitive routine tasks typically performed by library staff. The paper discusses the applications of chatbots in automating library services, including reference services, user recommendations, information retrieval, data analysis, and other related processes, and their mechanism of action in processing natural language queries and responding to them accurately. Through a web survey, the study identified eighteen chatbot models that could be implemented in libraries. This survey provided details about these bots, including their type (free or commercial), ownership, release date, operating platforms, and key features. This allows libraries to choose from them. Integrating chatbots into libraries will open new horizons for enhancing their services and improving the user experience. Despite the benefits offered by these chatbots, they face several challenges and concerns regarding their usage, notably data privacy and security, and bias in retrieval. It is expected that in the future, these chatbots will become a fundamental component of providing library services.
},
 year = {2024}
}

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TY  - JOUR
T1  - Investing of Chatbots to Enhance the Library Services

AU  - Amr Hassan Fatouh
AU  - Ahmed Ammar Hamam
Y1  - 2024/05/24
PY  - 2024
N1  - https://doi.org/10.11648/j.ajist.20240801.12
DO  - 10.11648/j.ajist.20240801.12
T2  - American Journal of Information Science and Technology
JF  - American Journal of Information Science and Technology
JO  - American Journal of Information Science and Technology
SP  - 15
EP  - 21
PB  - Science Publishing Group
SN  - 2640-0588
UR  - https://doi.org/10.11648/j.ajist.20240801.12
AB  - Artificial Intelligence (AI) has become an indispensable tool in our daily lives and is a concept that refers to complex tasks that usually require significant human effort. Chatbots stand out as one of the primary applications of artificial intelligence, aiming to foster an interactive dialogue environment between humans and machines to address inquiries through textual or voice interfaces that simulate human cognition. Libraries can serve as an ideal environment for implementing this technology, where it can deliver advanced information services and streamline repetitive routine tasks typically performed by library staff. The paper discusses the applications of chatbots in automating library services, including reference services, user recommendations, information retrieval, data analysis, and other related processes, and their mechanism of action in processing natural language queries and responding to them accurately. Through a web survey, the study identified eighteen chatbot models that could be implemented in libraries. This survey provided details about these bots, including their type (free or commercial), ownership, release date, operating platforms, and key features. This allows libraries to choose from them. Integrating chatbots into libraries will open new horizons for enhancing their services and improving the user experience. Despite the benefits offered by these chatbots, they face several challenges and concerns regarding their usage, notably data privacy and security, and bias in retrieval. It is expected that in the future, these chatbots will become a fundamental component of providing library services.

VL  - 8
IS  - 1
ER  -

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Author Information

Amr Hassan Fatouh

Library and Information Science Department, New Valley University, El-Kharga, Egypt

Contact Email

http://orcid.org/0000-0002-0834-249X
Ahmed Ammar Hamam

General Courses Department, Northern Border University, Arar, Saudi Arabia

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Plain Text BibTeX RIS

APA Style

Fatouh, A. H., Hamam, A. A. (2024). Investing of Chatbots to Enhance the Library Services. American Journal of Information Science and Technology, 8(1), 15-21. https://doi.org/10.11648/j.ajist.20240801.12

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ACS Style

Fatouh, A. H.; Hamam, A. A. Investing of Chatbots to Enhance the Library Services. Am. J. Inf. Sci. Technol. 2024, 8(1), 15-21. doi: 10.11648/j.ajist.20240801.12

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AMA Style

Fatouh AH, Hamam AA. Investing of Chatbots to Enhance the Library Services. Am J Inf Sci Technol. 2024;8(1):15-21. doi: 10.11648/j.ajist.20240801.12

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@article{10.11648/j.ajist.20240801.12,
  author = {Amr Hassan Fatouh and Ahmed Ammar Hamam},
  title = {Investing of Chatbots to Enhance the Library Services
},
  journal = {American Journal of Information Science and Technology},
  volume = {8},
  number = {1},
  pages = {15-21},
  doi = {10.11648/j.ajist.20240801.12},
  url = {https://doi.org/10.11648/j.ajist.20240801.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajist.20240801.12},
  abstract = {Artificial Intelligence (AI) has become an indispensable tool in our daily lives and is a concept that refers to complex tasks that usually require significant human effort. Chatbots stand out as one of the primary applications of artificial intelligence, aiming to foster an interactive dialogue environment between humans and machines to address inquiries through textual or voice interfaces that simulate human cognition. Libraries can serve as an ideal environment for implementing this technology, where it can deliver advanced information services and streamline repetitive routine tasks typically performed by library staff. The paper discusses the applications of chatbots in automating library services, including reference services, user recommendations, information retrieval, data analysis, and other related processes, and their mechanism of action in processing natural language queries and responding to them accurately. Through a web survey, the study identified eighteen chatbot models that could be implemented in libraries. This survey provided details about these bots, including their type (free or commercial), ownership, release date, operating platforms, and key features. This allows libraries to choose from them. Integrating chatbots into libraries will open new horizons for enhancing their services and improving the user experience. Despite the benefits offered by these chatbots, they face several challenges and concerns regarding their usage, notably data privacy and security, and bias in retrieval. It is expected that in the future, these chatbots will become a fundamental component of providing library services.
},
 year = {2024}
}

Copy | Download

TY  - JOUR
T1  - Investing of Chatbots to Enhance the Library Services

AU  - Amr Hassan Fatouh
AU  - Ahmed Ammar Hamam
Y1  - 2024/05/24
PY  - 2024
N1  - https://doi.org/10.11648/j.ajist.20240801.12
DO  - 10.11648/j.ajist.20240801.12
T2  - American Journal of Information Science and Technology
JF  - American Journal of Information Science and Technology
JO  - American Journal of Information Science and Technology
SP  - 15
EP  - 21
PB  - Science Publishing Group
SN  - 2640-0588
UR  - https://doi.org/10.11648/j.ajist.20240801.12
AB  - Artificial Intelligence (AI) has become an indispensable tool in our daily lives and is a concept that refers to complex tasks that usually require significant human effort. Chatbots stand out as one of the primary applications of artificial intelligence, aiming to foster an interactive dialogue environment between humans and machines to address inquiries through textual or voice interfaces that simulate human cognition. Libraries can serve as an ideal environment for implementing this technology, where it can deliver advanced information services and streamline repetitive routine tasks typically performed by library staff. The paper discusses the applications of chatbots in automating library services, including reference services, user recommendations, information retrieval, data analysis, and other related processes, and their mechanism of action in processing natural language queries and responding to them accurately. Through a web survey, the study identified eighteen chatbot models that could be implemented in libraries. This survey provided details about these bots, including their type (free or commercial), ownership, release date, operating platforms, and key features. This allows libraries to choose from them. Integrating chatbots into libraries will open new horizons for enhancing their services and improving the user experience. Despite the benefits offered by these chatbots, they face several challenges and concerns regarding their usage, notably data privacy and security, and bias in retrieval. It is expected that in the future, these chatbots will become a fundamental component of providing library services.

VL  - 8
IS  - 1
ER  -

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